Retail Security Officer — Calm, Customer-Focused & Protective

M& S; Highgate; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Job summary

M&S is seeking a Security Officer in Highgate to create a safe and welcoming environment for customers and colleagues. You will be a visible presence, deter loss, respond to incidents, and support store operations while delivering excellent service.

The role requires a calm, professional demeanor, strong communication skills, and a proactive mindset. A valid SIA licence is desirable, though not essential, and candidates must be able to provide a 5-year UK work history.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Operate in a fast-paced retail setting, staying alert and ready to step in.
• Help keep stores safe by preventing loss and responding to incidents.
• Utilise store technology, including mobile reporting systems and body-worn cameras.
• Remain calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and support operations.

Skills

Security experience

Customer service mindset

Calm under pressure

Proactive decision making

Job description

M&S is seeking a Security Officer in Highgate to create a safe and welcoming environment for customers and colleagues. You will be a visible presence, deter loss, respond to incidents, and support store operations while delivering excellent service.

The role requires a calm, professional demeanor, strong communication skills, and a proactive mindset. A valid SIA licence is desirable, though not essential, and candidates must be able to provide a 5-year UK work history.