Retail Security Officer: Calm, Customer‑Focused & Protective

Mitie Cleaning & Hygiene Services; Hamilton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount (after a qualiy

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services seeks a Retail Security Officer for M&S Hamilton Retail Park. You will be a visible store presence, ensuring safety, managing incidents and protecting people, products and premises. The role requires calm under pressure, strong communication, and a customer-focused approach.

A valid SIA licence is preferred, and experience in retail security is beneficial. We offer a competitive hourly rate of £13.58, guaranteed 40+ hours, and a range of benefits including staff

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and responsive.
• Deliver welcoming customer service and support colleagues.
• Help keep the store safe and secure, prevent loss and respond to incidents.
• Utilise store technology, including mobile reporting systems and body-worn cameras.
• Stay calm under pressure and act professionally at all times.
• Work closely with store colleagues to maintain high standards.
• Adapt quickly to changing situations to support the store.

Skills

Security experience

Communication skills

Customer service

Calm under pressure

Proactive mindset

Education

SIA licence (desirable)

Tools

Body-worn cameras

Mobile reporting systems

Job description

Mitie Cleaning & Hygiene Services seeks a Retail Security Officer for M&S Hamilton Retail Park. You will be a visible store presence, ensuring safety, managing incidents and protecting people, products and premises. The role requires calm under pressure, strong communication, and a customer-focused approach.

A valid SIA licence is preferred, and experience in retail security is beneficial. We offer a competitive hourly rate of £13.58, guaranteed 40+ hours, and a range of benefits including staff