Retail Security Officer - Calm, Customer-Focused Presence

Mitie Cleaning & Hygiene Services; Exeter; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Guaranteed 40 hours per week

20% colleague discount

SIA licence renewal training

Mitie benefits and discounts

Job summary

Mitie Cleaning & Hygiene Services in Exeter is seeking a Security Officer for M&S Exeter. The role focuses on creating a safe, welcoming environment while protecting customers, colleagues and assets in a premium retail setting.

You will work 40 hours per week with weekend shifts, delivering professional security support and contributing to an exceptional store experience. Training, development and employee benefits are included.

Qualifications

• Must have 5 years trackable working history in UK.
• Strong communication and people skills.
• Professional, confident and customer‑facing demeanor.

Responsibilities

• Maintain a safe and secure environment in a premium retail store.
• Contribute to a positive customer journey and store experience.
• Respond to incidents, theft and security concerns.
• De‑escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider environment.
• Deliver high standards of professionalism and customer service.

Skills

Weekend availability

UK work history

People‑facing skills

Professionalism

Job description

Mitie Cleaning & Hygiene Services in Exeter is seeking a Security Officer for M&S Exeter. The role focuses on creating a safe, welcoming environment while protecting customers, colleagues and assets in a premium retail setting.

You will work 40 hours per week with weekend shifts, delivering professional security support and contributing to an exceptional store experience. Training, development and employee benefits are included.