Retail Security Champion — Calm, Customer-Driven

Mitie Group plc.; Exeter; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount (after a qual­f

Company‑funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S is recruiting a Retail Security Officer at Exebridges Retail Park, Exeter. The role focuses on delivering a safe, welcoming environment for customers and colleagues, while protecting store assets and controlling incidents.

You'll be a visible, professional presence in-store, using reporting tech and body-worn cameras, and you'll need strong communication skills with a customer-first mindset.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a welcoming store environment and assist customers and colleagues.
• Maintain high security standards to prevent loss and respond to incidents.
• Use store technology and reporting systems for incident management.
• Work closely with store colleagues to support operations and safety.

Skills

Customer service

Communication skills

Calm under pressure

Teamwork

Job description

M&S is recruiting a Retail Security Officer at Exebridges Retail Park, Exeter. The role focuses on delivering a safe, welcoming environment for customers and colleagues, while protecting store assets and controlling incidents.

You'll be a visible, professional presence in-store, using reporting tech and body-worn cameras, and you'll need strong communication skills with a customer-first mindset.