Retail Security Officer – Calm, Customer‑Focused Leader

Mitie Cleaning & Hygiene Services; Scunthorpe; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services in Scunthorpe is hiring a Retail Security Officer for M&S. You will be a visible presence, deterring loss, protecting customers and colleagues while delivering friendly, professional service.

Join a fast-paced retail environment with opportunities to work with store technology, report incidents, and contribute to a safe shopping experience. The role suits calm, confident individuals with strong communication and a customer-focused mindset.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Be a visible presence in-store, deterring loss and responding to incidents.
• Support store operations using mobile reporting and body-worn cameras.
• Deliver friendly, professional service while protecting customers, colleagues and stock.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.

Skills

Security experience

SIA licence

Communication skills

Calm under pressure

Proactive mindset

Customer service

Job description

Mitie Cleaning & Hygiene Services in Scunthorpe is hiring a Retail Security Officer for M&S. You will be a visible presence, deterring loss, protecting customers and colleagues while delivering friendly, professional service.

Join a fast-paced retail environment with opportunities to work with store technology, report incidents, and contribute to a safe shopping experience. The role suits calm, confident individuals with strong communication and a customer-focused mindset.