Retail Security Officer — Calm, Customer-Driven Safety

Mitie Group plc.; Grimsby; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount (after a period

Company-funded SIA licence renewal

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Job summary

Marks & Spencer is seeking a Security Officer in Grimsby to create a safe, welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism, and protect people and products while delivering great service.

In this fast-paced retail role, you’ll be a visible presence, greet customers, and support store operations. A genuine passion for customer service and keeping people safe is essential.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence in-store to deter incidents and assist customers.
• Prevent loss, respond to incidents, and identify risks to keep the store safe.
• Use store technology and mobile reporting systems to support operations and incident management.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Proactive mindset

Customer service oriented

Tools

Body-worn cameras

Store technology

Job description

Marks & Spencer is seeking a Security Officer in Grimsby to create a safe, welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism, and protect people and products while delivering great service.

In this fast-paced retail role, you’ll be a visible presence, greet customers, and support store operations. A genuine passion for customer service and keeping people safe is essential.