Retail Security & Customer Care Officer

Mitie Cleaning & Hygiene Services; Leicester; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for M&S in the East Midlands region (Leicester, Coventry, Rugby, etc.). The role focuses on creating a safe, welcoming shopping environment and protecting people, products and store assets.

The ideal candidate will stay calm under pressure, communicate effectively and show a proactive, customer-service oriented mindset while patrolling stores and using technology to support incident management.

Qualifications

• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with the ability to make sound decisions quickly.

Responsibilities

• Deliver customer-focused security in a fast-paced retail environment.
• Prevent loss, respond to incidents and identify risks to protect store assets.
• Use store technology and body-worn cameras for incident management and reporting.
• Maintain calm and professional conduct in challenging situations and support emergency procedures.
• Work closely with store colleagues to ensure high standards and positive environment.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Professional approach

Job description

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for M&S in the East Midlands region (Leicester, Coventry, Rugby, etc.). The role focuses on creating a safe, welcoming shopping environment and protecting people, products and store assets.

The ideal candidate will stay calm under pressure, communicate effectively and show a proactive, customer-service oriented mindset while patrolling stores and using technology to support incident management.