Retail Security Officer - Calm, Customer-Focused & 40+ Hours

Mitie Group plc.; City of Edinburgh; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Guaranteed 40+ hours per week

Job summary

Mitie Group plc. is seeking a Retail Security Officer for the M&S store at Morningside in Edinburgh. You will be the visible, customer‑facing security presence, ensuring a safe and welcoming environment while protecting people, property and products.

The role requires calm, confident handling of incidents, strong communication and a proactive mindset, with a focus on delivering outstanding service to customers and colleagues in a fast-paced retail setting.

Qualifications

• Previous security experience preferred.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Genuine passion for customer service and safety.

Responsibilities

• Maintain safety and security of store, customers and colleagues.
• Deliver excellent customer service while staying vigilant and helpful.
• Use store technology, including mobile reporting systems and body-worn cameras, to support operations.
• Respond to incidents, manage emergencies calmly and professionally.
• Collaborate with store colleagues to uphold high standards and support operations.

Skills

Security experience

Communication skills

Calm under pressure

Customer service

Proactive mindset

Job description

Mitie Group plc. is seeking a Retail Security Officer for the M&S store at Morningside in Edinburgh. You will be the visible, customer‑facing security presence, ensuring a safe and welcoming environment while protecting people, property and products.

The role requires calm, confident handling of incidents, strong communication and a proactive mindset, with a focus on delivering outstanding service to customers and colleagues in a fast-paced retail setting.