Retail Security Lead — Calm, Customer‑Focused Protector

Mitie Group plc.; City of Edinburgh; Sur place; GBP 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

20% colleague discount (after a qualif

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Résumé du poste

Mitie Group plc is recruiting for a Retail Security Officer at M&S Craigleith in Edinburgh. You will be the visible presence in-store, protecting people and products while delivering excellent service.

The role requires calm professionalism under pressure, strong communication and a willingness to use store technology such as mobile reporting and body-worn cameras. A vehicle is required due to location.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsabilités

• Prevent loss and respond to incidents to protect people and property.
• Identify risks and support safe ways of working in-store environment.
• Use store technology to support operations and incident management.
• Maintain a visible, approachable presence to assist customers and colleagues.
• Collaborate with store colleagues to uphold high standards and a safe shopping experience.

Connaissances

Customer service

Communication

Calm under pressure

Proactive mindset

Team player

Outils

Mobile reporting system

Body-worn cameras

Description du poste

Mitie Group plc is recruiting for a Retail Security Officer at M&S Craigleith in Edinburgh. You will be the visible presence in-store, protecting people and products while delivering excellent service.

The role requires calm professionalism under pressure, strong communication and a willingness to use store technology such as mobile reporting and body-worn cameras. A vehicle is required due to location.