Retail Security Officer: Calm, Customer‑Focused Guardian

Mitie Cleaning & Hygiene Services; Rugby; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

£13.58 per hour

40+ hours per week

20% colleague discount

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services in Rugby is seeking a Retail Security Officer for M&S Elliots Field. You will help create a safe, welcoming environment for customers and colleagues while protecting people and products.

The role requires calm under pressure, professional conduct, and strong communication. You will be a visible store presence, using store tech, responding to incidents, and supporting safe ways of working in a fast-paced retail setting.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence in the store and assist customers as needed.
• Prevent loss, respond to incidents and support safe ways of working.
• Use store technology and body-worn cameras to support operations and incident management.
• Work closely with store colleagues to maintain high standards and a positive environment.

Skills

Security experience

SIA licence

Communication

Calm under pressure

Customer service

Proactive mindset

Tools

Store technology

Job description

Mitie Cleaning & Hygiene Services in Rugby is seeking a Retail Security Officer for M&S Elliots Field. You will help create a safe, welcoming environment for customers and colleagues while protecting people and products.

The role requires calm under pressure, professional conduct, and strong communication. You will be a visible store presence, using store tech, responding to incidents, and supporting safe ways of working in a fast-paced retail setting.