Retail Security Officer — Calm, Customer-First Protector

Mitie Cleaning & Hygiene Services; Newcastle upon Tyne; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

20% discount for colleagues

SIA licence renewal funded by company

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S locations in Newcastle and surrounding areas. The role offers £15.15 per hour with emphasis on safety, customer service, and protecting store assets.

You will operate in a fast-paced retail environment, greet customers, and work with colleagues to maintain a secure, welcoming store atmosphere. Candidates should be calm under pressure, have strong communication skills, and be capable of quick sound decisions.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to step in when needed.
• Prevent loss and respond to incidents to protect stores, people and products.
• Identify risks and support safe ways of working in-store operations.
• Use store technology and reporting systems to support incident management.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Professional approach

Customer service mindset

Decision making

Tools

Body-worn cameras

Mobile reporting systems

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S locations in Newcastle and surrounding areas. The role offers £15.15 per hour with emphasis on safety, customer service, and protecting store assets.

You will operate in a fast-paced retail environment, greet customers, and work with colleagues to maintain a secure, welcoming store atmosphere. Candidates should be calm under pressure, have strong communication skills, and be capable of quick sound decisions.