Retail Security Officer — Calm, Customer-Focused Protector

Mitie Cleaning & Hygiene Services; Halifax; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

20% colleague discount (after aqualiyf

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for the M&S Halifax store. The role requires safeguarding customers and colleagues while maintaining a welcoming shopping environment.

You will be expected to respond to incidents, deter losses, and use store tech for reporting and incident management. We value calm, professional conduct, strong communication, and a proactive approach to safety.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Respond to incidents, prevent loss, and identify risks in-store.
• Use store technology and reporting systems to support operations.
• Remain calm under pressure and act professionally.

Skills

Previous security experience

SIA licence

Strong communication

Calm under pressure

Professional approach

Proactive mindset

Customer service focus

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for the M&S Halifax store. The role requires safeguarding customers and colleagues while maintaining a welcoming shopping environment.

You will be expected to respond to incidents, deter losses, and use store tech for reporting and incident management. We value calm, professional conduct, strong communication, and a proactive approach to safety.