Retail Security Officer - Customer-Focused

Mitie Cleaning & Hygiene Services; Cheltenham; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

40+ hours per week

20% colleague discount

Full training

SIA licence renewal

MiDeals discounts

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Relief Security Officer to cover M&S stores in the Cheltenham/Gloucester area. The role emphasizes safety, professionalism and a positive customer experience while remaining calm under pressure.

You will help maintain a secure environment and support colleagues and customers throughout shifts. The position offers competitive pay (£13.96/hour) with guaranteed 40+ hours per week and a pathway to SIA licence renewal, along with extensive

Qualifications

• 5 years trackable UK work history.
• Confident, professional and people-focused approach.
• Experience in retail security or customer-facing environments is desirable.

Responsibilities

• Maintain a safe and secure environment within premium retail stores.
• Contribute positively to the customer journey and store experience.
• Respond to incidents, theft and security concerns professionally.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of Mitie and M&S environment.
• Deliver high standards of professionalism, communication and customer service.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Calm under pressure

Sound judgment

Tools

SIA licence

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Relief Security Officer to cover M&S stores in the Cheltenham/Gloucester area. The role emphasizes safety, professionalism and a positive customer experience while remaining calm under pressure.

You will help maintain a secure environment and support colleagues and customers throughout shifts. The position offers competitive pay (£13.96/hour) with guaranteed 40+ hours per week and a pathway to SIA licence renewal, along with extensive