Retail Security Officer – Scotland (Calm & Customer‑Focused)

Mitie Cleaning & Hygiene Services; Dundee; On-site; GBP 47,279,000 - 52,349,000; Full time

Benefits offered by this job

20% discount

SIA licence renewal

Cycle to Work Scheme

Life Assurance

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S locations in Dundee and surrounding areas. You’ll help create a safe, welcoming environment for customers and colleagues, while covering advised locations with reliable transport access.

You’ll stay calm under pressure, lead with professionalism, and deliver great service while protecting the stores, people and products. A strong customer-focused attitude is essential.

Qualifications

• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with ability to make sound decisions quickly.
• Customer service excellence and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to step in when needed.
• Deliver professional support to customers and colleagues and greet shoppers as they start their visit.
• Help keep stores safe and secure by preventing loss, responding to incidents and identifying risks.
• Use store technology, including mobile reporting systems and body-worn cameras, to support operations and incident management.
• Stay calm under pressure and work with store colleagues to maintain high standards.

Skills

Customer service

Communication

Calm under pressure

Team player

Proactive mindset

SIA licence desirable

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S locations in Dundee and surrounding areas. You’ll help create a safe, welcoming environment for customers and colleagues, while covering advised locations with reliable transport access.

You’ll stay calm under pressure, lead with professionalism, and deliver great service while protecting the stores, people and products. A strong customer-focused attitude is essential.