Retail Security Officer - Calm, Customer-Focused, 40+ Hours

Mitie Group plc.; Birmingham; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is hiring a Retail Security Officer for M&S Birmingham Bullring. You will help create a safe, welcoming and secure store environment for customers and colleagues, while protecting people and products.

The role requires calm under pressure, professional conduct and a customer-focused approach, with strong communication and the use of store tech for incident management and reporting.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, though not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision-making.
• Genuine passion for customer service and safety.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Stay calm under pressure and deliver professional service.
• Be a visible store presence to support customers and colleagues.
• Help prevent loss, respond to incidents and identify risks.
• Use store technology, mobile reporting and body-worn cameras.
• Work with team to maintain high standards and adapt to changes.

Skills

Security experience

SIA Licence

Communication skills

Interpersonal skills

Calm under pressure

Customer service

Job description

Mitie Group plc. is hiring a Retail Security Officer for M&S Birmingham Bullring. You will help create a safe, welcoming and secure store environment for customers and colleagues, while protecting people and products.

The role requires calm under pressure, professional conduct and a customer-focused approach, with strong communication and the use of store tech for incident management and reporting.