Retail Security Officer — Calm, Customer‑Focused, 40+ hrs

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

£13.58/hour

40+ hours/week

Colleague discount

SIA licence renewal

Share Incentive Plan

Save As You Earn

Cycle to Work

Life Assurance

Childcare vouchers

Job summary

Marks & Spencer in Birmingham is seeking a Retail Security Officer to join our team at M&S Birmingham Bullring. You’ll ensure a safe, welcoming environment for customers and colleagues while protecting people and products.

The role demands calm, professional conduct, strong vigilance and excellent customer service in a fast-paced store. We value a proactive mindset, clear communication and the ability to adapt to changing situations.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, stay alert and ready to step in when needed.
• Deliver welcoming, professional support to customers and colleagues.
• Help keep stores safe and secure, supporting loss prevention and incident response.
• Use store technology, including mobile reporting systems and body-worn cameras, to aid operations.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and adaptability.

Skills

Security experience

SIA licence

Customer service

Communication skills

Job description

Marks & Spencer in Birmingham is seeking a Retail Security Officer to join our team at M&S Birmingham Bullring. You’ll ensure a safe, welcoming environment for customers and colleagues while protecting people and products.

The role demands calm, professional conduct, strong vigilance and excellent customer service in a fast-paced store. We value a proactive mindset, clear communication and the ability to adapt to changing situations.