Retail Security Officer — Calm, Customer‑Focused

Mitie Group plc.; Coventry; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is seeking a Retail Security Officer for M&S at Arena Park Coventry. You will help create a safe, welcoming and secure environment for customers and colleagues, working in a fast-paced retail setting.

The role emphasizes calmness under pressure, professional conduct, and proactive decision-making to protect people, stores and products while delivering excellent customer service.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with ability to make quick decisions.

Responsibilities

• Maintain a visible security presence in-store to keep customers and colleagues safe.
• Prevent loss, respond to incidents and identify risks to protect people and products.
• Operate store technology and reporting systems to support incident management.
• Support store operations and provide professional customer service in busy periods.
• Work closely with colleagues to uphold high security and service standards.

Skills

Customer service

Strong communication

Calm under pressure

Professional demeanour

Proactive mindset

Team player

Flexible

Job description

Mitie Group plc. is seeking a Retail Security Officer for M&S at Arena Park Coventry. You will help create a safe, welcoming and secure environment for customers and colleagues, working in a fast-paced retail setting.

The role emphasizes calmness under pressure, professional conduct, and proactive decision-making to protect people, stores and products while delivering excellent customer service.