Retail Security Officer – Calm, Customer-First & 40+hrs

Mitie Cleaning & Hygiene Services; York and North Yorkshire; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

£13.58 per hour

40+ hours per week

20% colleague discount

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is hiring a Security Officer for a fast-paced Marks & Spencer location in York. The role focuses on safety, customer service, and protecting people, places and products.

You’ll stay calm under pressure, lead with professionalism and support store operations with digital reporting and body-worn cameras. Ideal candidates have security experience, strong communication, and a proactive, customer-focused mindset.

Qualifications

• Prior security experience preferred.
• SIA licence desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach to duties.
• Proactive mindset with quick decision-making ability.
• Genuine passion for customer service and safety.

Responsibilities

• Maintain store security and prevent loss, respond to incidents.
• Provide welcoming customer service and professional support.
• Monitor store environment and support safe working practices.
• Utilise store technology and body-worn cameras for operations.
• Stay calm under pressure and act with professionalism.
• Work closely with colleagues to maintain high standards.
• Adapt to changing retail conditions to support the store.

Skills

Security experience

SIA licence

Communication skills

Calm under pressure

Professional approach

Decision making

Job description

Mitie Cleaning & Hygiene Services is hiring a Security Officer for a fast-paced Marks & Spencer location in York. The role focuses on safety, customer service, and protecting people, places and products.

You’ll stay calm under pressure, lead with professionalism and support store operations with digital reporting and body-worn cameras. Ideal candidates have security experience, strong communication, and a proactive, customer-focused mindset.