SIA-Licensed Security Officer - Calm, Customer-Focused

Mitie Group plc.; Sheet; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Colleague discount

SIA licence renewal training

Career progression opportunities

Employee wellbeing benefits

Mitie benefits package

Job summary

Mitie Group plc, delivering security services for M&S stores, invites applications for a Security Officer role. You will help maintain a safe and welcoming store environment, support customers and colleagues, and respond to incidents to protect people and assets.

This role emphasizes a calm, professional approach, strong communication, and collaboration with store teams to enhance the customer journey and overall store experience. Competitive pay and full training are included.

Qualifications

• 5 years trackable history in the UK is required.
• SIA Licence is required.
• Retail or customer-facing experience is preferred.

Responsibilities

• Maintain a visible, welcoming presence in store and support colleagues.
• Assist customers and staff professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Deliver high standards of professionalism and communication at all times.

Skills

SIA Licence

Communication skills

De-escalation

Customer service

Job description

Mitie Group plc, delivering security services for M&S stores, invites applications for a Security Officer role. You will help maintain a safe and welcoming store environment, support customers and colleagues, and respond to incidents to protect people and assets.

This role emphasizes a calm, professional approach, strong communication, and collaboration with store teams to enhance the customer journey and overall store experience. Competitive pay and full training are included.