Customer-Focused Security Officer - Retail & Safety

Mitie Group plc.; Prestwich; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer is hiring a Security Officer to maintain a safe and welcoming environment for customers and colleagues. The role emphasizes staying calm under pressure, professional conduct, and delivering great service while protecting people, products and the store.

You will be a visible, approachable presence, using mobile reporting systems and body-worn cameras when needed. Prior security experience and a valid UK work history are preferred, with a 5-year checkable history requirement.

Qualifications

• Strong communication and interpersonal skills.
• Calm, confident and professional approach under pressure.
• Proactive mindset with sound decision-making abilities.
• Valid UK work history for past 5 years.

Responsibilities

• Maintain a visible, customer-focused security presence in-store.
• Prevent loss, respond to incidents and identify risks to store safety.
• Support store operations using digital tools and reporting systems.
• Collaborate with colleagues to uphold high security standards.

Skills

Calm under pressure

Customer service

Interpersonal skills

Proactive mindset

Decision making

SIA licence (desirable)

Tools

Mobile reporting systems

Body-worn cameras

Job description

Marks & Spencer is hiring a Security Officer to maintain a safe and welcoming environment for customers and colleagues. The role emphasizes staying calm under pressure, professional conduct, and delivering great service while protecting people, products and the store.

You will be a visible, approachable presence, using mobile reporting systems and body-worn cameras when needed. Prior security experience and a valid UK work history are preferred, with a 5-year checkable history requirement.