Retail Security Officer - 40+ Hours, Customer Focus

Mitie Cleaning & Hygiene Services; Inverness; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount (after a valid)

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Inverness. You will help create a safe, welcoming and secure environment for customers and colleagues, and play a key role in protecting stores, people and products.

This role requires staying calm under pressure, delivering professional service, and using store technology for incident management. We offer £14.90 per hour with guaranteed 40+ hours per week, plus benefits and a probation bonus for external hires after

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to respond.
• Deliver professional customer service and support to colleagues.
• Prevent loss, respond to incidents and help keep stores safe.
• Use store technology and body-worn cameras for incident management.
• Stay calm under pressure and act professionally.
• Work closely with store colleagues to maintain high standards.
• Adapt to changing situations to support the store.

Skills

Security experience

SIA licence

Communication skills

Calm under pressure

Customer service

Decision making

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Inverness. You will help create a safe, welcoming and secure environment for customers and colleagues, and play a key role in protecting stores, people and products.

This role requires staying calm under pressure, delivering professional service, and using store technology for incident management. We offer £14.90 per hour with guaranteed 40+ hours per week, plus benefits and a probation bonus for external hires after