Security Officer M&S Inverness

Mitie Group plc.; Inverness; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount (after a period

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. in Inverness is seeking a Retail Security Officer for M&S to create a safe, welcoming environment for customers and colleagues. You will be a visible presence in-store, deterring loss, responding to incidents and protecting people and products.

You should stay calm under pressure, communicate clearly and work as part of a team. The role offers a strong benefits package, with a £200 probation bonus for external hires, and guaranteed hours in a fast-paced retail setting.

Qualifications

• Customer service focus is essential.
• Calm, confident approach under pressure.
• Strong communication and interpersonal skills.
• Proactive, sound decision-making in dynamic retail environments.

Responsibilities

• Deter loss and keep store safe and secure.
• Provide professional support to customers and colleagues.
• Respond to incidents and support emergency procedures.
• Use store technology and reporting tools to document events.

Skills

Customer service

Calm under pressure

Strong communication

Proactive mindset

Team player

Job description

Retail Security Officer –M&S

Location: M&S Inverness

Salary - £14.90 per hour

Guaranteed 40+ hours per week

We believe great people deserve great rewards, which is why new starters who successfully complete their probation period will receive a £200 bonus payment, in addition to the fantastic benefits and career opportunities available with us. Please note that this bonus is available to external candidates only and does not apply to internal applicants.

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £14.90 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme