Retail Security Officer (18969)

Kingdom Services Group Ltd; Luton; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Contributory pension scheme

Friendly and supportive team

Overtime opportunities

Advanced/early pay scheme

Employee Assistance Programme

Job summary

Kingdom Group is recruiting on behalf of Poundstretcher for a Retail Security Officer in Luton. You will provide a highly visible security presence, deter theft, and support the store team while delivering excellent customer service.

The role requires a valid SIA Door Supervisor Licence, a professional approach, and the ability to work a 30-hour weekly pattern. Ongoing training and career development opportunities are available.

Qualifications

• SIA Door Supervisor Licence is required.
• Strong customer service and communication skills are essential.
• Five-year checkable employment history preferred.

Responsibilities

• Provide visible security presence in-store.
• Conduct internal and external patrols.
• Prevent theft and anti-social behaviour.
• Respond to incidents and emergencies professionally.
• Complete DOB entries and incident reports.
• Monitor store activity and identify security risks.
• Support store management and staff as needed.
• Deliver excellent customer service to customers and visitors.
• Ensure security procedures are followed.

Skills

Customer service

Communication

Observation

Problem-solving

Education

SIA Door Supervisor Licence

Tools

None

Job description

Retail Security Officer - Poundstretcher Luton

Join Kingdom Group at Poundstretcher Luton

Kingdom Group is delighted to be recruiting on behalf of our valued partner, Poundstretcher, for a Retail Security Officer to join the team at their store in Luton.

If you hold a valid SIA Door Supervisor Licence, have excellent customer service skills, and are looking for a permanent role with a reputable security provider, we'd love to hear from you.

Location

Poundstretcher, 187 Marsh Road, Luton, LU3 2QQ

Hours & Shift Pattern

30 Hours Per Week

Days of Work:

• Monday: 11:00 - 19:00


• Wednesday: 11:00 - 19:00


• Friday: 11:00 - 19:00


• Sunday: 10:00 - 16:00

Pay Rate

£12.71 per hour

What's in it for You?

• Contributory pension scheme


• Friendly and supportive team environment


• Ongoing training and career development opportunities


• Opportunities for overtime


• Access to an advanced/early pay scheme


• Employee Assistance Programme and wellbeing support


• Opportunity to work for a leading security provider

About the Role

As a Retail Security Officer, you will play a vital role in maintaining a safe, secure, and welcoming environment for customers, colleagues, and visitors while delivering excellent customer service. You will provide a highly visible security presence, help reduce stock loss, deter theft and anti-social behaviour, and support the store team in creating a safe shopping experience.

Key Responsibilities

• Providing a visible security presence within the store


• Conducting internal and external patrols


• Preventing theft, loss, and anti-social behaviour


• Responding professionally to incidents and emergencies


• Completing Daily Occurrence Book (DOB) entries and incident reports
  
• Monitoring store activity and identifying potential security risks


• Supporting store management and staff when required


• Delivering excellent customer service to customers and visitors


• Ensuring all site security procedures are followed


• Maintaining a safe and secure shopping environment

About You

To be successful in this role, you will have:

• A valid SIA Door Supervisor Licence


• Own transport is essential


• Excellent communication and customer service skills


• A professional and confident approach


• Strong observational and problem-solving skills


• The ability to remain calm under pressure


• A full five-year checkable employment history


• Previous retail security experience is desirable but not essential