Retail Security Officer (18729A)

Kingdom Services Group Ltd; Belfast City District; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

Training & development opportunities

Overtime opportunities

Early pay access

Wellbeing support

Leading security provider

Job summary

Kingdom Group, recruiting on behalf of Poundstretcher, seeks a Retail Security Officer for the Belfast Castle Street branch. The role involves maintaining a safe store environment, visible security presence, reporting incidents, and delivering excellent customer service.

You should hold a valid SIA Door Supervisors Licence and have strong communication and observational skills. A full checkable five-year history is required; transport is preferred and overtime opportunities may be available.

Qualifications

• Valid SIA Door Supervisor Licence.
• Own reliable transport.
• Excellent communication and customer service skills.
• Professional approach with strong observational skills.
• Five-year checkable employment history.
• Previous retail security experience desirable but not essential.

Responsibilities

• Provide a visible security presence within the store.
• Conduct regular site patrols and surveillance.
• Monitor and report incidents.
• Complete Incident Reports and Daily Occurrence Book entries.
• Prevent theft, loss and anti-social behaviour.
• Respond to incidents professionally and effectively.
• Support store management and staff.
• Build positive relationships with customers and visitors.
• Resolve issues and conflicts calmly and professionally.
• Ensure all security procedures are followed.

Skills

Customer service

Communication

Observation

Conflict resolution

Education

SIA Door Supervisor Licence

Job description

Retail Security Officer

Kingdom Group is delighted to be recruiting on behalf of our valued partner, Poundstretcher, for Retail Security Officers to join the team at Poundstretcher, 56 Castle Street, Belfast, BT1 1HD.

If you hold a valid SIA Door Supervisor Licence, have excellent customer service skills, and are looking for a permanent role with a reputable security provider, we'd love to hear from you.

Location

Poundstretcher Belfast Castle Street
56 Castle Street
Belfast
BT1 1HD

Hours:

24 Hours per week

• Thursday: 10:00am - 6:00pm
• Friday: 10:00am - 6:00pm
• Saturday: 10:00am - 6:00pm

Pay Rate

£12.71 per hour

What's in it for you?

• Contributory pension scheme.
• Friendly and supportive team environment.
• Ongoing training and career development opportunities.
• Opportunities for overtime.
• Access to an advanced/early pay scheme.
• Employee Assistance Programme and wellbeing support.
• Opportunity to work for a leading security provider.

About the Role

As a Retail Security Officer, you will play a key role in maintaining a safe and secure environment for customers, colleagues, and visitors while delivering excellent customer service.

Your duties will include:

• Providing a visible security presence within the store.
• Conducting regular site patrols and surveillance.
• Monitoring and reporting incidents.
• Completing Incident Reports and Daily Occurrence Book (DOB) entries.
• Preventing theft, loss, and anti-social behaviour.
• Responding to incidents professionally and effectively.
• Supporting store management and staff.
• Building positive relationships with customers and visitors.
• Resolving issues and conflict in a calm and professional manner.
• Ensuring all security procedures are followed.

About You

To be successful in this role, you will have:

• A valid SIA Door Supervisor Licence.
• Your own reliable transport.
• Excellent communication and customer service skills.
• A professional approach with strong observational skills.
• Good problem-solving abilities and sound judgement.
• The ability to remain calm under pressure.
• A full five-year checkable employment history.
• Previous retail security experience is desirable but not essential.