Retail Security Officer (18725A)

Kingdom Services Group Ltd; Birmingham; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Contributory pension

Supportive team environment

Training and career development

Overtime opportunities

Early pay scheme

EAP and wellbeing support

Opportunity to work for a leading 
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Job summary

Kingdom Group is delighted to be recruiting on behalf of our valued partner, Poundstretcher, for a Retail Security Officer to join the team at their Acocks Green store in Birmingham.

As a Retail Security Officer you will help maintain a safe, secure and welcoming environment for customers and staff while delivering excellent customer service. The role is 30 hours per week, with shifts Mon, Wed, Fri 10:00–18:00 and Sun 10:00–16:00, paying £12.71 per hour.

Qualifications

• Valid SIA Door Supervisor Licence required.
• Own transport is essential.
• Excellent communication and customer service skills.

Responsibilities

• Providing a visible security presence within the store.
• Conducting site patrols and surveillance.
• Incident reporting and management.
• Completing Daily Occurrence Book (DOB) entries.
• Preventing theft, loss, and anti-social behaviour.
• Responding professionally to incidents and emergencies; supporting store management and staff.
• Building positive relationships with customers and visitors.
• Maintaining strong tenant and customer relations.
• Problem solving and conflict resolution.
• Ensuring all security procedures are followed.

Skills

Communication skills

Customer service

Education

SIA Door Supervisor Licence

Job description

Retail Security Officer

Join Kingdom Group at Poundstretcher Acocks Green, Birmingham

Kingdom Group is delighted to be recruiting on behalf of our valued partner, Poundstretcher, for a Retail Security Officer to join the team at their Acocks Green store in Birmingham.

If you hold a valid SIA Door Supervisor Licence, have excellent customer service skills, and are looking for a permanent role with a reputable security provider, we'd love to hear from you.

Location

Poundstretcher Acocks Green, Birmingham

Hours & Shift Pattern

30 Hours Per Week

Days of Work:

• Monday: 10:00 - 18:00
• Wednesday: 10:00 - 18:00
• Friday: 10:00 - 18:00
• Sunday: 10:00 - 16:00

Pay Rate

£12.71 per hour

What's in it for You?

• Contributory pension scheme
• Friendly and supportive team environment
• Ongoing training and career development opportunities
• Opportunities for overtime
• Access to an advanced/early pay scheme
• Employee Assistance Programme and wellbeing support
• Opportunity to work for a leading security provider

About the Role

As a Retail Security Officer, you will play a vital role in maintaining a safe, secure, and welcoming environment for customers, colleagues, and visitors while delivering excellent customer service.

Key Responsibilities

• Providing a visible security presence within the store
• Conducting site patrols and surveillance
• Incident reporting and management
• Completing Daily Occurrence Book (DOB) entries
• Preventing theft, loss, and anti-social behaviour
• Responding professionally to incidents and emergenciesSupporting store management and staff
• Building positive relationships with customers and visitors
• Maintaining strong tenant and customer relations
• Problem solving and conflict resolution
• Ensuring all security procedures are followed

About You

To be successful in this role, you will have:

• A valid SIA Door Supervisor Licence
• Own transport is essential
• Excellent communication and customer service skills
• A professional and confident approach
• Strong observational and problem-solving skills
• The ability to remain calm under pressure
• A full five-year checkable employment history
• Previous retail security experience is desirable but not essential