Retail Security Officer

Kingdom Services Group; Croydon; On-site; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Contributory pension

Overtime available

Advanced/early pay scheme

Employee Assistance Programme

Wellbeing support

Training and development

Friendly and supportive environment

Career progression opportunities

Job summary

Kingdom Services Group is seeking a Security Officer (SIA Door Supervisor) for Poundstretcher in Croydon, CR0 1RB. This is a permanent core role within a supportive and growing organisation, focusing on professional, customer-focused security.

You will maintain visible security, patrol, assist customers, report incidents, and work shifts including weekends. Strong communication, vigilance, and a five-year work history are required; own transport is essential.

Qualifications

• SIA Door Supervisor Licence is essential.
• Own transport is essential.
• Excellent communication and customer service skills are required.
• Professional, confident and approachable manner.
• Strong observational and problem-solving abilities.
• Ability to remain calm under pressure and handle challenging situations.
• Full five-year checkable employment history.
• Ability to work independently and as part of a team.

Responsibilities

• Maintain a visible security presence throughout the store.
• Conduct regular patrols and monitor activity within the premises.
• Prevent theft, loss, damage, and anti-social behaviour.
• Respond professionally to incidents, emergencies, and security concerns.
• Complete Daily Occurrence Book (DOB) entries and incident reports accurately.
• Provide excellent customer service and assistance to customers and visitors.
• Build positive relationships with store colleagues and management.
• Support stock protection and loss prevention initiatives.
• Monitor and report health and safety issues where required.
• Handle conflict situations professionally and effectively.
• Ensure all security procedures and company policies are followed at all times.
• Liaise with emergency services and management when necessary.

Skills

SIA Door Supervisor Licence

Own transport

Excellent communication

Professional and approachable

Observational and problem solving

Calm under pressure

Five-year employment history

Teamwork

Job description

Security Officer - Poundstretcher Croydon

About the Role

We are currently recruiting for Security Officers (SIA Door Supervisors) to join our team at Poundstretcher, Croydon, CR0 1RB. This is an excellent opportunity for professional, customer-focused security personnel looking for a permanent role within a supportive and growing organisation.

Location

Poundstretcher, Croydon, CR0 1RB

Position

Permanent (Core Role)

Pay Rate

£12.71 per hour

Position 1

Hours: 30 Hours Per Week

Shift Pattern: Monday to Sunday

Shifts:

• Monday to Saturday: 12:00 - 20:00
• Sunday: 10:00 - 16:00

Position 2

Hours: 24 Hours Per Week

Shift Pattern: Monday to Sunday

Shifts:

• Monday to Saturday: 12:00 - 20:00
• Sunday: 10:00 - 16:00

About Kingdom Services Group

Kingdom Services Group is one of the UK's largest and most respected providers of security, cleaning, recruitment, and facilities management services. We are committed to delivering exceptional customer service and creating safe, secure environments for our clients, colleagues, and communities.

Key Responsibilities

• Maintain a visible security presence throughout the store.
• Conduct regular patrols and monitor activity within the premises.
• Prevent theft, loss, damage, and anti-social behaviour.
• Respond professionally to incidents, emergencies, and security concerns.
• Complete Daily Occurrence Book (DOB) entries and incident reports accurately.
• Provide excellent customer service and assistance to customers and visitors.
• Build positive relationships with store colleagues and management.
• Support stock protection and loss prevention initiatives.
• Monitor and report health and safety issues where required.
• Handle conflict situations professionally and effectively.
• Ensure all security procedures and company policies are followed at all times.
• Liaise with emergency services and management when necessary.

Essential Requirements

• Valid SIA Door Supervisor Licence.
• Own transport is essential.
• Excellent communication and customer service skills.
• Professional, confident, and approachable manner.
• Strong observational and problem-solving abilities.
• Ability to remain calm under pressure and handle challenging situations.
• Full five-year checkable employment history.
• Ability to work independently and as part of a team.

Desirable Experience

• Previous retail security experience.
• Experience dealing with shoplifting incidents and loss prevention.
• Knowledge of retail security procedures and incident reporting.
• Experience within a customer-facing environment.
• Understanding of health and safety procedures.

Benefits

• Competitive hourly rate of £12.71 per hour.
• Contributory pension scheme.
• Overtime opportunities available.
• Access to an advanced/early pay scheme.
• Employee Assistance Programme and wellbeing support.
• Ongoing training and development opportunities.
• Friendly and supportive working environment.
• Career progression opportunities within a leading security provider.

Ideal Candidate

The ideal candidate will be an experienced and professional SIA Door Supervisor with excellent customer service skills and a proactive approach to security. You will be c