SIA Retail Security Officer – 30h/wk, Training & Benefits

Kingdom Services Group Ltd; Birmingham; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Contributory pension

Supportive team environment

Training and career development

Overtime opportunities

Early pay scheme

EAP and wellbeing support

Opportunity to work for a leading 
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Job summary

Kingdom Group is delighted to be recruiting on behalf of our valued partner, Poundstretcher, for a Retail Security Officer to join the team at their Acocks Green store in Birmingham.

As a Retail Security Officer you will help maintain a safe, secure and welcoming environment for customers and staff while delivering excellent customer service. The role is 30 hours per week, with shifts Mon, Wed, Fri 10:00–18:00 and Sun 10:00–16:00, paying £12.71 per hour.

Qualifications

• Valid SIA Door Supervisor Licence required.
• Own transport is essential.
• Excellent communication and customer service skills.

Responsibilities

• Providing a visible security presence within the store.
• Conducting site patrols and surveillance.
• Incident reporting and management.
• Completing Daily Occurrence Book (DOB) entries.
• Preventing theft, loss, and anti-social behaviour.
• Responding professionally to incidents and emergencies; supporting store management and staff.
• Building positive relationships with customers and visitors.
• Maintaining strong tenant and customer relations.
• Problem solving and conflict resolution.
• Ensuring all security procedures are followed.

Skills

Communication skills

Customer service

Education

SIA Door Supervisor Licence

Job description

Kingdom Group is delighted to be recruiting on behalf of our valued partner, Poundstretcher, for a Retail Security Officer to join the team at their Acocks Green store in Birmingham.

As a Retail Security Officer you will help maintain a safe, secure and welcoming environment for customers and staff while delivering excellent customer service. The role is 30 hours per week, with shifts Mon, Wed, Fri 10:00–18:00 and Sun 10:00–16:00, paying £12.71 per hour.