Retail Security & Customer Experience Lead

Mitie Cleaning & Hygiene Services; Sunderland; Presencial; GBP 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Resumo da oferta

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S at Washington Galleries. You’ll work in a fast-paced retail setting, ensuring customer safety, handling incidents, and supporting store operations with digital tools and professional conduct.

The role requires strong communication, a proactive mindset, and a genuine passion for keeping customers safe. A prior security background is preferred and an SIA licence is desirable though not essential.

Qualificações

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsabilidades

• Operate in a fast-paced retail environment, staying alert and ready to step in when needed.
• Deliver professional support to customers and colleagues, creating a welcoming store environment.
• Help keep stores safe and secure, preventing loss and responding to incidents.
• Use store technology, including mobile reporting systems and body-worn cameras, to support operations.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and support operations.
• Adapt to changing situations to support the store when needed.

Conhecimentos

Communication skills

Interpersonal skills

SIA licence (desirable)

Security experience

Calm under pressure

Customer service

Descrição da oferta de emprego

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S at Washington Galleries. You’ll work in a fast-paced retail setting, ensuring customer safety, handling incidents, and supporting store operations with digital tools and professional conduct.

The role requires strong communication, a proactive mindset, and a genuine passion for keeping customers safe. A prior security background is preferred and an SIA licence is desirable though not essential.