Retail Security & Customer Experience Champion

Mitie Cleaning & Hygiene Services; Wirral; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 50 hours per week

20% colleague discount (after a 3–6m)

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for the M&S Bromborough location. You will be a visible presence in-store, providing a calm, professional service while safeguarding customers, colleagues and merchandise.

The role emphasizes strong communication, quick decision-making and a proactive, customer‑focused attitude. You’ll work in a fast-paced retail setting, supporting incident response and safe procedures daily.

Qualifications

• Strong communication and interpersonal skills required.
• Calm, confident and professional approach.
• Proactive mindset with quick decision-making ability.
• Genuine passion for customer service and safety.

Responsibilities

• Create a safe, welcoming environment for customers and colleagues.
• Maintain high store standards and protect people and products.
• Respond to incidents, deter loss and support safe ways of working.
• Utilise store technology and reporting tools for operations and incidents.
• Collaborate with store team to deliver exceptional service.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Proactive mindset

Customer service oriented

Decision making

Security experience

SIA licence

Job description

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for the M&S Bromborough location. You will be a visible presence in-store, providing a calm, professional service while safeguarding customers, colleagues and merchandise.

The role emphasizes strong communication, quick decision-making and a proactive, customer‑focused attitude. You’ll work in a fast-paced retail setting, supporting incident response and safe procedures daily.