Retail Security & Customer Experience Leader

Mitie Group plc.; Bletchley; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

£13.58 per hour

40+ hours per week guaranteed

20% discount for colleagues

SIA licence renewal funded

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Job summary

Marks & Spencer is recruiting a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

This visible role requires strong communication, a proactive mindset and a genuine passion for customer service and safety, with a 5-year UK work history in the background.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with sound decision-making.
• Passion for customer service and keeping people safe.

Responsibilities

• Protect stores, people and products and respond to incidents.
• Identify risks and support safe ways of working.
• Maintain high standards of security and safety in a fast-paced retail environment.
• Work with colleagues to ensure a welcoming and secure store.
• Utilise store technology and incident reporting tools.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Professional approach

Proactive mindset

Customer service oriented

Education

SIA licence (desirable)

Job description

Marks & Spencer is recruiting a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

This visible role requires strong communication, a proactive mindset and a genuine passion for customer service and safety, with a 5-year UK work history in the background.