Retail Sales & Service Lead — Coach, Drive Targets

Clarks group; Rugby; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

Clarks is seeking a Sales & Service Manager in England to support the Store Manager and lead the sales team to achieve commercial objectives. Deputising in the Store Manager's absence when required, you will drive sales, coach staff, and uphold store standards.

You will oversee the floor, utilise CSAT insights, and develop product knowledge to inspire the team. A proactive, organized leader with strong communication will thrive in this role.

Qualifications

• Experience in retail store management.
• Ability to coach and develop a team.
• Strong communication and organizational skills.
• Proven track record in delivering and exceeding sales targets.
• Comfort working in a fast-paced retail environment.

Responsibilities

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

Skills

Retail management

Coaching

Communication

Team motivation

People development

Sales targets

Organization

Commercial awareness

IT systems

Visual Merchandising

Job description

Clarks is seeking a Sales & Service Manager in England to support the Store Manager and lead the sales team to achieve commercial objectives. Deputising in the Store Manager's absence when required, you will drive sales, coach staff, and uphold store standards.

You will oversee the floor, utilise CSAT insights, and develop product knowledge to inspire the team. A proactive, organized leader with strong communication will thrive in this role.