Retail Sales Associate: Elevate Customer Experience

URBN Urban Outfitters, Inc.

Greater London

Hybrid

GBP 21,000 - 25,000

Full time

6 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Life Leave

Employee Assistance Program

40% employee discount on URBN brands

Season ticket loan

Cycle to work scheme

Private Medical Insurance

Gym membership discounts

Continued development

Job summary

URBN Urban Outfitters, Inc. is seeking a retail team member in London to elevate customer connections and deliver a seamless omnichannel experience. You will engage customers with personalised conversations, support merchandising standards, and contribute to strong in-store operations.

The role emphasizes collaboration, sharing product knowledge, and contributing to store KPIs through attentive service and proactive teamwork.

Qualifications

Previous experience in a retail environment – not a must.
An awareness of the Anthropologie brand and its appeal to the local market.
Strong communication skills.

Responsibilities

Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued.
Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store.
Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others.
Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s.
Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.
Merchandising & Display: Executes stock-to-sales processes and presentation standards; Is knowledgeable of trend and supports brand messaging; Has an understanding of how the merchant process impacts business and the customer experience.