Omnichannel Retail Stylist & Customer Experience

URBN Urban Outfitters, Inc.; United Kingdom; Remote; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Gym membership discount

Private Medical Insurance

40% employee discount

Season ticket loan

Cycle to work scheme

Structured development

Job summary

URBN Urban Outfitters, Inc. in the United Kingdom (Richmond) is seeking a retail team member to deliver exceptional customer experiences. You will engage customers, share styling ideas, and ensure smooth omni-channel service while maintaining store standards.

The role emphasizes teamwork, product knowledge, and contributing to sales KPIs. URBN offers perks and development opportunities as part of a diverse, global brand family.

Qualifications

• Previous experience in a retail environment.
• Awareness of the Anthropologie brand and its local market appeal.
• Strong communication skills.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store's business KPI's
• Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customer experience.

Skills

Retail experience

Brand awareness

Communication skills

Job description

URBN Urban Outfitters, Inc. in the United Kingdom (Richmond) is seeking a retail team member to deliver exceptional customer experiences. You will engage customers, share styling ideas, and ensure smooth omni-channel service while maintaining store standards.

The role emphasizes teamwork, product knowledge, and contributing to sales KPIs. URBN offers perks and development opportunities as part of a diverse, global brand family.