Retail Style & Customer Experience Associate

URBN; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

Cycle to work

Season ticket loan

Private medical insurance

Life leave

Job summary

URBN's Anthropologie Chelsea, London, is seeking a customer-focused team member to deliver an unimagined in-store experience across selling, service, and omni-channel support.

You will engage customers with personalised conversation, assist with product recommendations, maintain store standards, and contribute to a collaborative team environment. Previous retail exposure and strong communication help you thrive; URBN offers generous employee discounts and additional perks.

Qualifications

• Previous experience in a retail environment.
• An awareness of the Anthropologie brand and its local market.
• Strong communication skills.

Responsibilities

• Customer Connection: engages with customers in a personalised way to make them feel welcome, heard and valued.
• Selling Culture: supports a selling environment with product suggestions across the sales floor.
• Omni-Channel Service: transacts in the moment, helps find sizes/colors, and places orders for items not in store.
• Teamwork & Communication: collaborates with peers, shares knowledge, and supports store initiatives.
• Visual & Business Operations: maintains store standards and merchandising updates while focusing on the customer.
• Merchandising & Display: executes stock-to-sales processes and understands brand messaging.

Skills

Retail experience

Strong communication skills

Job description

URBN's Anthropologie Chelsea, London, is seeking a customer-focused team member to deliver an unimagined in-store experience across selling, service, and omni-channel support.

You will engage customers with personalised conversation, assist with product recommendations, maintain store standards, and contribute to a collaborative team environment. Previous retail exposure and strong communication help you thrive; URBN offers generous employee discounts and additional perks.