Style & Customer Experience Specialist

URBN Urban Outfitters, Inc.; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount up to 40% at URBN brands

Cycle to work scheme

Season ticket loan

Private Medical Insurance

Development & learning opportunities

Job summary

URBN Urban Outfitters, Inc. in London Brent Cross is seeking a guest-focused Retail Associate to help customers discover and connect with the Anthropologie brand. You will engage shoppers with personalised conversations, share styling ideas, and ensure a welcoming store environment.

You will work with teammates to maintain merchandising standards, support omni-channel service, and help stock flow while staying aligned with brand messaging and seasonal updates.

Qualifications

• Previous experience in a retail environment - not a must.
• An awareness of the Anthropologie brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Customer engagement and personal styling suggestions.
• Provide Omni-Channel service and assist with orders.
• Maintain store standards and merchandising updates.
• Collaborate with team and share product knowledge.

Skills

Retail experience

Brand awareness

Communication skills

Job description

URBN Urban Outfitters, Inc. in London Brent Cross is seeking a guest-focused Retail Associate to help customers discover and connect with the Anthropologie brand. You will engage shoppers with personalised conversations, share styling ideas, and ensure a welcoming store environment.

You will work with teammates to maintain merchandising standards, support omni-channel service, and help stock flow while staying aligned with brand messaging and seasonal updates.