Store Leader - Create Unimagined Customer Experiences

URBN Urban Outfitters, Inc.; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Life Leave

Employee Discounts

Private Medical Insurance

Cycle to work scheme

Employee Assistance program

Season ticket loan

Continued development

Job summary

URBN Urban Outfitters, Inc. is seeking a store leadership role in London to drive exceptional customer service and store performance. You will train and mentor associates, recruit staff, and uphold brand standards across operations and merchandising.

The role emphasizes proactive leadership, strong communication, and collaboration with management to achieve sales goals. As a brand ambassador, you will engage customers, analyse performance data, and lead a high-energy team on the shop floor.

Qualifications

• Experience in a leadership or supervisor role within a fast-paced retail environment.
• Proven ability to recruit, train and develop staff to meet service standards.
• Strong communication skills and the ability to analyse sales data.
• Customer-focused approach with a passion for store presentation and brand standards.

Responsibilities

• Train and develop new and existing associates to meet service expectations.
• Recruit staff and maintain strong relationships with peers.
• Lead by example, motivate the sales team and communicate goals.
• Analyse sales reports and work with management to maximise revenue.
• Oversee store operations, merchandising and shop floor standards.
• Drive customer service excellence and brand ambassador duties.

Skills

Leadership

Staff training

Recruitment

Customer service

Communication

Team collaboration

Sales analysis

Store operations

Tools

POS systems

Job description

URBN Urban Outfitters, Inc. is seeking a store leadership role in London to drive exceptional customer service and store performance. You will train and mentor associates, recruit staff, and uphold brand standards across operations and merchandising.

The role emphasizes proactive leadership, strong communication, and collaboration with management to achieve sales goals. As a brand ambassador, you will engage customers, analyse performance data, and lead a high-energy team on the shop floor.