Retail Sales Associate – Elevate Customer Experience

URBN Urban Outfitters, Inc.; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Gym membership discount

Private medical insurance

Employee discount (URBN Brands)

Season ticket loan

Cycle to work scheme

Learning & development

Job summary

URBN Urban Outfitters, Inc. in Tunbridge Wells is seeking a store associate to deliver exceptional customer experiences and uphold the Anthropologie brand standards. You will engage customers, recommend products, and facilitate seamless Omni-Channel service directly on the shop floor.

The role emphasizes teamwork, knowledge sharing, and active participation in stock flow and merchandising, with opportunities to contribute to store KPIs and brand storytelling in a dynamic retail setting.

Qualifications

• Previous experience in a retail environment – not a must.
• An awareness of the Anthropologie brand and its local market appeal.
• Strong communication skills.

Responsibilities

• Customer Connection: initiates genuine conversation to engage customers.
• Selling Culture: supports selling environment with product suggestions.
• Omni-Channel Service: enables frictionless experiences and orders for items not in store.
• Team Player: builds relationships and seeks help when needed.
• Share Knowledge: communicates product knowledge and trends.
• Employee Recognition: highlights peers and leaders in SPARKED journal.
• Insights & Feedback: shares customer and employee insights with Store Leadership.
• Business Acumen: contributes to service and stockable KPI impact.
• Product Flow: supports shipment and omni order fulfillment processes.
• Store Environment: maintains Anthropologie's visuals and standards.
• Merchandising & Display: executes stock-to-sales and brand messaging.

Skills

Retail experience

Customer service

Communication skills

Job description

URBN Urban Outfitters, Inc. in Tunbridge Wells is seeking a store associate to deliver exceptional customer experiences and uphold the Anthropologie brand standards. You will engage customers, recommend products, and facilitate seamless Omni-Channel service directly on the shop floor.

The role emphasizes teamwork, knowledge sharing, and active participation in stock flow and merchandising, with opportunities to contribute to store KPIs and brand storytelling in a dynamic retail setting.