Retail Sales Associate - Create VIBE & Customer Experience

URBN Urban Outfitters, Inc.; Greater London; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Private Medical Insurance

40% employee discount

Season ticket loan

Cycle to work

Continued development

Job summary

URBN Urban Outfitters, Inc. in London is seeking a Sales Associate to support store management in creating a vibrant, customer-focused environment at Westfield Stratford City.

You will help deliver a positive shopping experience, assist in training peers, and uphold brand standards across tills, shipments, and merchandising. The role emphasizes teamwork, strong communication, and a proactive approach to daily tasks, with an inclusive and safety-minded store culture.

Qualifications

• Previous experience in a retail environment – not a must.
• Awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company’s mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers
• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings
• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations
• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness
• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Skills

Strong communication

Job description

URBN Urban Outfitters, Inc. in London is seeking a Sales Associate to support store management in creating a vibrant, customer-focused environment at Westfield Stratford City.

You will help deliver a positive shopping experience, assist in training peers, and uphold brand standards across tills, shipments, and merchandising. The role emphasizes teamwork, strong communication, and a proactive approach to daily tasks, with an inclusive and safety-minded store culture.