Retail Sales Associate – Create Unimagined Experiences

URBN Urban Outfitters, Inc.; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discount 40%

Season ticket loan

Cycle to work scheme

Life Leave

Employee Assistance program

Private Medical Insurance

Job summary

URBN Brand Bath location is seeking a Retail Associate to welcome customers, connect with shoppers, and support store visuals and operations on the floor. You will help customers with conversations, styling suggestions, and omni-channel service to place orders for items not in store.

Join a teammate-focused environment with opportunities to share product knowledge, stay updated on trends, and contribute to a positive in-store culture.

Qualifications

• Previous retail experience is not required.
• Awareness of the Anthropologie brand and its local appeal.
• Strong communication skills.

Responsibilities

• Customer Experience: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
• Teamwork & Communication: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Visual & Business Operations: understands their contribution to service, selling on every shift in order to positively impact the store's business KPI's
• Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customer experience.

Job description

URBN Brand Bath location is seeking a Retail Associate to welcome customers, connect with shoppers, and support store visuals and operations on the floor. You will help customers with conversations, styling suggestions, and omni-channel service to place orders for items not in store.

Join a teammate-focused environment with opportunities to share product knowledge, stay updated on trends, and contribute to a positive in-store culture.