Retail Experience Specialist — Customer-Centric Sales

URBN Urban Outfitters, Inc.; Leeds; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount off external gym memberships

Private Medical Insurance

Up to 40% employee discount at URBN

Season ticket loan

Cycle to work scheme

Structured development opportunities

Job summary

URBN Urban Outfitters, Inc. operates Anthropologie in Leeds, focusing on a welcoming, personalised customer experience. You will engage customers, suggest products, and help with in-store and online orders while keeping the store visually appealing.

The role emphasizes strong communication, teamwork, and a willingness to learn about current trends and merchandising. It offers wellbeing benefits, employee discounts, and opportunities for development in a dynamic retail environment.

Qualifications

• Previous experience in a retail environment is helpful but not required.
• Ability to communicate clearly and engage customers effectively.
• Wamiliar with brand and local market appeal and trends.

Responsibilities

• Engage customers with personalised conversations to make them feel welcome and valued.
• Assist customers with omni-channel transactions including placing orders.
• Share product knowledge and styling tips to inspire purchases.
• Maintain store visuals and merchandising standards and support store initiatives.
• Collaborate with team and store leadership to achieve KPIs.

Skills

Customer service

Strong communication

Team player

Sales mindset

Omni-channel service

Tools

POS systems

Job description

URBN Urban Outfitters, Inc. operates Anthropologie in Leeds, focusing on a welcoming, personalised customer experience. You will engage customers, suggest products, and help with in-store and online orders while keeping the store visually appealing.

The role emphasizes strong communication, teamwork, and a willingness to learn about current trends and merchandising. It offers wellbeing benefits, employee discounts, and opportunities for development in a dynamic retail environment.