Retail People & Service Team Lead

River Island; Chelmsford; On-site; GBP 24,768 - 30,272; Full time

Benefits offered by this job

50% staff discount

Bonus scheme

Private pension plan

Paid holiday including Bank Holidays

Wellbeing solutions and support

Job summary

River Island in Chelmsford is seeking a dynamic People & Service Team Leader to enhance store operations and lead a motivated team. The ideal candidate has retail supervisory experience and a passion for fashion and customer service.

You will support the People & Service Manager to develop the team and drive sales and KPIs while ensuring a welcoming environment for customers. Key responsibilities include team management, operational excellence, and delivering an exceptional customer experience.

Qualifications

• Previous retail experience, preferably in a supervisory role.
• Strong communication and ability to motivate a team.
• Proactive and adaptable to changing environments.

Responsibilities

• Deliver exceptional customer service and model behaviors.
• Manage all areas of store operation including product and operations.
• Drive store KPIs including sales and customer feedback.

Skills

Strong communication and interpersonal skills

Ability to motivate and inspire a team

Adaptability in fast-paced environments

Passion for fashion

Job description

River Island in Chelmsford is seeking a dynamic People & Service Team Leader to enhance store operations and lead a motivated team. The ideal candidate has retail supervisory experience and a passion for fashion and customer service.

You will support the People & Service Manager to develop the team and drive sales and KPIs while ensuring a welcoming environment for customers. Key responsibilities include team management, operational excellence, and delivering an exceptional customer experience.