People & Service Team Leader: Inspire Customer Journeys

River Island; Enniskillen; Vor Ort; GBP 25.000 - 30.000; Teilzeit

Benefits dieser Stelle

Staff discount

Uniform allowance

Retail Trust benefits

Kindness Cupboards

Family support

Giver Island

Progression opportunities

Bonus scheme

Private pension

Holiday allowance

Zusammenfassung

River Island Clothing Co., Ltd. is seeking an energetic People & Service Team Leader to support store operations and lead a high-performing team in Enniskillen.

You will focus on delivering outstanding customer journeys, maintain visual standards, and drive store KPIs with support from the People & Service Manager. The role emphasizes engaging leadership, wellbeing culture, and hands-on operation duties, with weekend availability and a fast-paced retail environment.

Qualifikationen

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• And most importantly love our products as much as we do so we create the best possible customer journey!

Aufgaben

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all your store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty manage in all areas of the store operation including product and operations.
• Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
• Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

Jobbeschreibung

River Island Clothing Co., Ltd. is seeking an energetic People & Service Team Leader to support store operations and lead a high-performing team in Enniskillen.

You will focus on delivering outstanding customer journeys, maintain visual standards, and drive store KPIs with support from the People & Service Manager. The role emphasizes engaging leadership, wellbeing culture, and hands-on operation duties, with weekend availability and a fast-paced retail environment.