Retail People & Service Leader

River Island Clothing Co., Ltd.; Thanet District; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Gen staff discount 50%

Uniform allowance

Retail Trust discounts

Job summary

River Island is seeking an energetic People & Service Team Leader to support store operations and lead a motivated team towards delivering outstanding customer service. You will drive the customer journey by engaging and developing staff, maintaining visual and operational standards, and contributing to sales and KPI delivery.

The role requires retail experience, strong communication skills and the ability to thrive in a fast-paced environment, including weekends and holidays.

Qualifications

• Previous experience in retail, preferably in a supervisor role.
• Strong communication and interpersonal skills.
• Proactive, adaptable and thrive in a fast-paced environment.

Responsibilities

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all your store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty manage in all areas of the store operation including product and operations.
• Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
• Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

Skills

Communication skills

Team leadership

Adaptability

Customer focus

Job description

River Island is seeking an energetic People & Service Team Leader to support store operations and lead a motivated team towards delivering outstanding customer service. You will drive the customer journey by engaging and developing staff, maintaining visual and operational standards, and contributing to sales and KPI delivery.

The role requires retail experience, strong communication skills and the ability to thrive in a fast-paced environment, including weekends and holidays.