Retail People & Service Lead — Elevate Customer Experience

River Island; Broadstairs; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Staff discount 50%

Uniform allowance

Retail Trust benefits

Giver Island scheme

Private pension plan

Holiday entitlement UK 28 days / ROI 0

Job summary

River Island in Thanet is seeking an energetic People & Service Team Leader to support store operations and lead a motivated team to deliver exceptional customer service. You will drive the customer journey, coach colleagues, and ensure a positive, high-performing environment.

This role requires proactive leadership, strong communication, and a passion for fashion in a fast-paced retail setting. Weekend work is required, with comprehensive staff benefits and progression opportunities.

Qualifications

• Experience in retail, preferably in a supervisor role.
• Passionate about fashion and trends.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team.
• Proactive, adaptable and thrives in a fast-paced environment.
• Love River Island products and the customer journey.

Responsibilities

• Deliver great service and role model this throughout the store team.
• Create an inclusive environment where all team members feel valued.
• Foster wellbeing and clear communication within the store team.
• Duty manage across store operations including product movement and layout adjustments.
• Support the People & Service Manager to delight customers through service, people, visuals and operations.
• Utilise commercial tools to drive actions and improve KPIs.
• Drive store KPIs such as sales, stock loss, payroll, conversion and customer feedback.
• Support store operations and compliance with health & safety standards.
• Develop and coach the store team to be high performing, motivated and engaged.

Skills

Retail leadership

Customer service

Team motivation

Communication skills

Adaptability

Job description

River Island in Thanet is seeking an energetic People & Service Team Leader to support store operations and lead a motivated team to deliver exceptional customer service. You will drive the customer journey, coach colleagues, and ensure a positive, high-performing environment.

This role requires proactive leadership, strong communication, and a passion for fashion in a fast-paced retail setting. Weekend work is required, with comprehensive staff benefits and progression opportunities.