People & Service Team Lead: Elevate Store Experience

River Island; Tees Valley; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Uniform allowance

Pension plan

Holiday entitlement (UK 28 days)

Retail Trust support

Job summary

River Island is seeking an energetic and inspiring People & Service Team Leader to support store operations at Stockton Teesside Park. You will lead a motivated team, drive exceptional customer service and maintain visual and operational standards to boost conversions and KPIs.

Reporting to the People & Service Manager, you’ll develop the team, manage day-to-day store activities, and create a positive, inclusive environment. Weekend work is required.

Qualifications

• Experience in retail leadership or supervisory role.
• Strong communication and interpersonal skills.
• Proactive, adaptable, and able to thrive in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and role model best practices.
• Lead and develop the store team to achieve KPIs.
• Ensure visual and operational standards are maintained.
• Drive store KPIs including conversion, stock loss and payroll.

Skills

Retail leadership

Customer service

People motivation

Communication

Adaptable

Job description

River Island is seeking an energetic and inspiring People & Service Team Leader to support store operations at Stockton Teesside Park. You will lead a motivated team, drive exceptional customer service and maintain visual and operational standards to boost conversions and KPIs.

Reporting to the People & Service Manager, you’ll develop the team, manage day-to-day store activities, and create a positive, inclusive environment. Weekend work is required.