Retail People & Service Lead: Customer Experience

River Island; Thornaby-on-Tees; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Staff discount

Uniform allowance

Retail Trust benefits

Kindness Cupboards

Family support (maternity/paternity/ad

Job summary

River Island is seeking an energetic People & Service Team Leader to boost store performance and deliver exceptional customer service. You will mentor and motivate the team while maintaining visual and operational standards, supporting the People & Service Manager to drive sales and KPI performance.

You will create an inclusive, wellbeing-focused culture and hands-on involvement in product movement, floor resets, and layout adjustments to maximise the customer journey.

Qualifications

• Retail experience, preferably in a supervisor role.
• Strong communication and interpersonal skills.
• Passionate about fashion and trends.
• Proactive, adaptable and able to thrive in a fast-paced environment.

Responsibilities

• Deliver consistently great service and model this for the store team.
• Lead and develop a diverse, engaged store team.
• Manage store operations and ensure health and safety standards.
• Drive KPIs such as sales, conversion and stock loss.
• Support the People & Service Manager to enhance the customer journey.

Job description

River Island is seeking an energetic People & Service Team Leader to boost store performance and deliver exceptional customer service. You will mentor and motivate the team while maintaining visual and operational standards, supporting the People & Service Manager to drive sales and KPI performance.

You will create an inclusive, wellbeing-focused culture and hands-on involvement in product movement, floor resets, and layout adjustments to maximise the customer journey.