Inspiring Store People & Service Leader

RIVER ISLAND; Harlow; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

50% staff discount

Uniform allowance

Retail Trust discounts

Kindness Cupboards for basic needs

Give as you earn scheme

Private pension

Job summary

River Island in the United Kingdom is seeking a People & Service Team Leader for 16 hours across two days to support store operations and lead a motivated team to deliver exceptional customer service. You will work with the People & Service Manager to develop the team, maintain visual and operational standards, and drive KPIs like sales and conversion.

This hands-on role requires adaptability in a fast-paced environment, weekend work, and a commitment to delivering the best customer

Qualifications

• Experience in retail, preferably in a supervisor role.
• Passionate about fashion and trends.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve goals.
• Proactive, adaptable and capable in a fast-paced environment.

Responsibilities

• Deliver great service and role model this for the store team.
• Create an inclusive environment where all team feel valued.
• Maintain wellbeing culture and act as a communication link.
• Duty manage across product and store operations.
• Help deliver best customer journey across service, people, visual and operations.
• Drive store KPIs including sales, stock loss, payroll, conversion, and customer feedback.

Skills

Retail leadership

Customer service

Communication skills

Team motivation

Job description

River Island in the United Kingdom is seeking a People & Service Team Leader for 16 hours across two days to support store operations and lead a motivated team to deliver exceptional customer service. You will work with the People & Service Manager to develop the team, maintain visual and operational standards, and drive KPIs like sales and conversion.

This hands-on role requires adaptability in a fast-paced environment, weekend work, and a commitment to delivering the best customer