Store People & Service Leader - Elevate Customer Journey

River Island; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Generous staff discount

Uniform allowance

Retail Trust discounts and wellbeing

23 days holiday + Bank Holidays

Job summary

River Island in Solihull is seeking a People & Service Team Leader to support store operations and lead the team to success. You will foster an engaged, motivated team delivering exceptional customer service and maintaining visual and operational standards to drive conversion and KPIs.

The role requires a proactive, energetic leader who can manage weekends and holidays, with a passion for fashion and strong communication skills.

Qualifications

• Previous experience in retail, preferably in a supervisor role.

Responsibilities

• Lead store team to deliver great service and drive KPIs.
• Create a diverse and inclusive environment for the team.
• Support store operations including product movement and floor resets.
• Empower team to deliver the best customer journey across service, people, visual and operations.
• Drive store KPIs such as sales, conversion, and stock loss.

Skills

Retail experience

People leadership

Customer service

Team motivation

Job description

River Island in Solihull is seeking a People & Service Team Leader to support store operations and lead the team to success. You will foster an engaged, motivated team delivering exceptional customer service and maintaining visual and operational standards to drive conversion and KPIs.

The role requires a proactive, energetic leader who can manage weekends and holidays, with a passion for fashion and strong communication skills.