Retail Operations Supervisor

LMAX Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading veterinary practice in Greater London is seeking an Operations Manager to oversee daily operations, manage resources, and ensure compliance and budgeting. The successful candidate will lead a dedicated team, focusing on delivering exceptional veterinary care and supporting the business strategy. Ideal for candidates passionate about leadership and operational excellence, this role offers a dynamic work environment with a great variety of cases and cutting-edge facilities.

Benefits

Free on-site parking

State-of-the-art facilities

Supportive work environment

Qualifications

• Proven experience in leading operational teams in a veterinary or similar environment.
• Strong understanding of P&L, budgeting, and compliance requirements.
• Passion for customer satisfaction and team development.

Responsibilities

• Drive the operational delivery of the five-year business strategy.
• Lead and develop the practice management team.
• Oversee practice communications and manage team performance.
• Handle practice procurement and ensure compliance.
• Oversee practice communications.
• Manage the practice's P&L and support budget delivery.
• Handle practice procurement and equipment.
• Be accountable for joint venture finance.
• Support client service and clinical teams to optimise service, capacity, and profitability.
• Implement health and safety policies.
• Ensure compliance reporting and record-keeping.
• Liaise with Group Facilities for maintenance.
• Support mandatory training compliance.
• Prioritise customer satisfaction and client journey.
• Ensure quality out-of-hours and referral services.

Skills

Leadership

Operational management

Budget management

Compliance knowledge

Client service focus

Job description

Are you ready to lead the way in delivering exceptional veterinary care and services? We're seeking an Operations Manager to take responsibility and charge of the day-to-day at Basildon Pipps Hill. Your role will be pivotal in ensuring the seamless operation of our practice, from managing resources to compliance and budgeting, all while contributing to our ambitious business strategy. If you're a dedicated leader with a passion for excellence, we want you on our team.

About us: You will be joining our current team of 2 Practice Owners, 5 Vets, 1 Head RVN, 1 Deputy Head RVN, 5 RVNs, 2 SVNs, 2 VCAs, 7 CCAs. With such supportive front‑of‑house, this allows you to really focus on your role.

We are based inside Pets at Home on the busy Pipps Hill Retail Park, which is home to a variety of different shops. There is free on‑site parking and convenient access to major transport routes, we’re under an hour away from London, and 20 minutes from Southend‑On‑Sea, which means you’ll never be short of things to do on a day off. We see a real variety of cases and perform lots of orthopaedic procedures in‑house, including patella luxation, fracture repairs, cruciate surgeries with TPLO and a wide variety of soft tissue surgeries. We work in a purpose‑built practice with state‑of‑the‑art equipment including digital X‑ray, flexible and rigid endoscopes and easy access to a 16‑slice CT scanner.

Responsibilities

• Driving the operational delivery of our five‑year business strategy
• Supporting company‑wide initiatives in sustainability and diversity
• Leading and developing our practice management team
• Managing team performance through meetings and one‑to‑ones
• Overseeing practice communications
• Managing the practice's P&L and supporting budget delivery
• Handling practice procurement and equipment
• Being accountable for joint venture finance
• Supporting client service and clinical teams to optimise service, capacity and profitability
• Implementing health and safety policies
• Ensuring compliance reporting and record‑keeping
• Liaising with Group Facilities for maintenance
• Supporting mandatory training compliance
• Prioritising customer satisfaction and the client journey
• Ensuring quality out‑of‑hours and referral services