Retail Manager

Paxton Personnel Ltd; Fort William; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail management company based in Fort William is seeking a full-time Customer Service Manager. The successful candidate will lead a team to ensure outstanding customer service while driving business improvements. Ideal applicants will possess strong leadership and organizational skills, with experience in a supervisory role within retail. Benefits include a company pension, employee discount, and free on-site parking.

Benefits

Company pension

Employee discount

Free parking

On-site parking

Store discount

Qualifications

• Experience in a supervisory or management role within a retail environment.
• Ability to work independently and as part of a team.
• Confident handling administrative or numerical tasks.

Responsibilities

• Lead, motivate, and support the customer service team.
• Ensure outstanding service for customers.
• Drive continuous improvement in service delivery.

Skills

Team leadership

Planning and organization

Creativity and proactivity

Excellent communication

Confidence with technology and data

Tools

Microsoft Office

Job description

Are you passionate about delivering first-class customer service? Do you enjoy leading a team, helping people reach their full potential, and driving success within a fast-paced retail environment? If so, this could be the ideal role for you.

We are seeking a full-time Customer Service Manager, working 40 hours per week across 7 days on a rota basis.

About the Role

As Customer Service Manager, you will play a key part in ensuring our customers receive outstanding service at all times. You will lead, motivate, and support your team, while also driving continuous improvement and contributing to the overall success of the business. The role also involves undertaking a range of back‑office duties, so confidence with technology and data is essential.

What We’re Looking For

The ideal candidate will have:

• Experience in a supervisory or management role within a retail environment (highly advantageous).
• Strong planning and organisational skills, with the ability to prioritise work and meet deadlines.
• The ability to work effectively both independently and as part of a team.
• A creative, proactive mindset with a focus on driving business growth and improvement.
• Excellent leadership skills with the ability to motivate and develop team members.
• Competent computer skills and confidence handling administrative or numerical tasks.
• A professional and confident telephone manner.

If you’re ready to take the next step in your retail career and make a real impact, we’d love to hear from you.

Job Types: Full-time, Permanent

Benefits

• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount